Terms & Conditions

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These terms govern your use of the website camelotindia.com and your purchases with us. By placing an order, you agree to the following:

1. Orders & Payments

   • All orders must be prepaid in full at the time of purchase.

   • Payments are securely processed via Razorpay. We do not accept Cash on Delivery or direct EMI payments.

2. Product Information

   • Each piece is handcrafted; natural variations in wood grain, cane texture, and finish are to be expected and celebrated. These are not considered defects.

3. Delivery & Access

   • Deliveries are made up to the 2nd floor only.

   • Customers are responsible for ensuring access for delivery. Refunds or returns will not be granted if the product does not fit through access points.

4. Warranty

   • All products come with a 1-year warranty against manufacturing defects.

   • Damages caused by misuse, mishandling, lack of care, exposure to direct sunlight, humidity, or temperature fluctuations are not covered.

5. Cancellations & Refunds

   • All sales are final. No cancellations once an order is placed.

   • Refunds are only applicable in cases of approved damage/defect claims.

6. Intellectual Property

   • All content on this website (text, images, designs, logos) is the property of Camelot and cannot be used without prior written permission.

7. Limitation of Liability

   • Camelot is not liable for delays, loss, or damage beyond what is covered under the terms of our delivery partners.​

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Cancellations & Refunds

• Cancellations: Once an order is placed and confirmed, it cannot be cancelled.

• Refunds/Returns: We do not accept returns or refunds for reasons other than verified damage or manufacturing defect.

• Damaged Items:

  • If damage occurs in transit or due to a manufacturing defect, we will review the case and suggest an appropriate resolution.

  • Depending on the severity and nature of the damage, we may arrange for repair, replacement, or pickup.

  • In most cases, we attempt to resolve damages through local repair solutions for efficiency and sustainability.

• Refunds, if approved, will be processed via the original payment method within 7–10 business days after the products have arrived at our warehouse and have been inspected by our team. The cost of delivery/return of any items approved must be borne by the client, unless otherwise stated.